Is this a physical gift card?

No. It is a digital gift card delivered by email. Nothing is shipped.

Can I send it directly to someone else?

Yes. Add the recipient's name, email and an optional message on this page, and choose a delivery date if you want it to arrive on a special day. You can also send it to yourself and forward or print it.

When will the gift card arrive?

We personally check every order before sending, so your gift card usually arrives within 24 hours. If you chose a delivery date, it will arrive on that date. If it has not arrived, please check your spam or promotions folder.

How long is the gift card valid?

Gift cards are valid for 5 years from the date of purchase.

How do I use the gift card?

Enter the gift card code at checkout on tinytugz.com. The value is deducted from the order total.

Can the gift card be used more than once?

Yes. Any remaining balance stays on the card for future orders until it expires.

What if the order costs more than the gift card value?

The difference can be paid with any other payment method available at checkout.

Can I use more than one gift card on an order?

Yes. Enter each code at checkout.

How do I check the remaining balance?

Open the link in your gift card email to see the current balance.

Can I use a discount code when buying a gift card?

No. Discount codes cannot be applied to gift card purchases. You can, however, use a gift card together with a discount code when buying other products.

I have lost my gift card email. What now?

Email us at hello@tinytugz.com with your order number and we will resend it to the email address used on the order.

Can the gift card be exchanged for cash?

No. Gift cards cannot be exchanged for cash, except where required by law.