Terms of Service

Last updated: 26 October 2026

Welcome to Tiny Tugz™.

These Terms of Service ("Terms") govern purchases made through www.tinytugz.com (the "Site") and your use of our online store and related services (collectively, the "Services").

The Site is operated by Tiny Tugz B.V., a private limited liability company incorporated in the Netherlands and trading as Tiny Tugz™ ("we", "us", "our").

Please read these Terms before placing an order. By completing a purchase, you enter into an agreement with Tiny Tugz B.V. subject to these Terms and applicable consumer protection laws.

These Terms should be read alongside our Privacy Policy, Shipping Policy, Refund Policy and Legal Notice.

Nothing in these Terms excludes, restricts or overrides any mandatory consumer rights available under Dutch, European Union or other applicable consumer protection legislation.

1. Company Information

Legal entity: Tiny Tugz B.V.
Trading name: Tiny Tugz™
Address: Korte Lijnbaanssteeg 1, 1012 SL Amsterdam, The Netherlands
KVK registration: 94501955
VAT identification: NL866800700B01
Email: hello@tinytugz.com
Website: https://www.tinytugz.com

Tiny Tugz B.V. is the seller responsible for purchases made directly through the Site.

We work with independent manufacturers, suppliers, fulfilment partners and delivery companies to supply products to customers. These arrangements do not remove our statutory obligations or contractual responsibilities as the retailer.

2. Eligibility and Acceptable Use

Purchases must be made by individuals who have the legal capacity to enter into a binding agreement or who have the necessary authorisation under applicable law.

You agree not to:

• Use the Site for unlawful, fraudulent or unauthorised purposes.

• Provide deliberately false or misleading information.

• Attempt unauthorised access to our systems.

• Introduce viruses, malware or other harmful technologies.

• Interfere with the security or operation of the Site.

• Infringe intellectual property rights or the legal rights of others.

We may take reasonable and proportionate measures to prevent misuse, including restricting access where legally justified.

Any restriction of access will not remove rights arising from existing purchase contracts or applicable consumer law.

3. Product Information and Availability

Tiny Tugz™ offers products for babies, children and families, including toys, furniture, clothing, play equipment, nursery products and related accessories.

We aim to provide accurate and understandable information about the products offered on our Site.

Product descriptions may include materials, dimensions, colours, specifications, age recommendations, safety information, manufacturing details and relevant certifications.

Some information is provided by manufacturers or suppliers. We take reasonable steps to ensure its accuracy and will correct material inaccuracies when identified.

Product images are intended to represent products accurately. Minor visual differences may occur because of screen settings, lighting or normal manufacturing variations.

Products are subject to availability. Where a product becomes unavailable after an order has been accepted, we will inform you promptly and explain the available options.

Nothing in this section limits your rights where products do not conform to their description, contractual requirements or applicable law.

4. Prices, VAT and Payment

Product prices are displayed in the currency applicable to your selected market.

Prices displayed to consumers include applicable VAT where required by law.

Delivery charges and any other mandatory costs will be disclosed before you complete your purchase.

For deliveries outside the European Union, customs duties, import taxes or other charges may apply. We will provide the information required by applicable law before purchase.

Available payment methods are displayed at checkout.

You agree to provide accurate and complete billing and payment information.

We reserve the right to change product prices at any time for future purchases. Price changes do not retrospectively affect purchase contracts already concluded.

Where an obvious pricing error occurs, we will contact you and resolve the matter in accordance with applicable contract and consumer law.

Nothing in these Terms requires consumers to make advance payments beyond what is permitted under applicable law.

5. Placing and Confirming Orders

To place an order, select your products, provide the required information, review your order and complete the checkout process.

Before submitting an order, you will have an opportunity to review the products, delivery details, applicable charges and total amount payable.

After placing an order, you will receive an electronic confirmation.

A purchase contract is ordinarily formed when we confirm acceptance of your order, unless the checkout process clearly establishes a different legally valid point of contract formation.

We reserve the right to investigate suspected fraudulent transactions or other circumstances that legally justify refusing or cancelling an order.

We do not reserve an unrestricted right to cancel an otherwise binding consumer contract.

Where a contract is lawfully cancelled because the product cannot be supplied, any payment due to be returned will be refunded in accordance with applicable law.

6. Shipping, Fulfilment and Delivery

Tiny Tugz™ delivers to supported destinations displayed through the Site and checkout.

Products may be dispatched directly from independent suppliers or fulfilment warehouses located in different countries.

Shipping costs and applicable delivery information are provided before purchase.

Estimated delivery periods may vary depending on the product, warehouse location, destination and shipping method.

Unless a different delivery period has been agreed, goods will be delivered without undue delay and no later than 30 days after conclusion of the contract.

Where delivery is delayed, you retain your statutory rights, including the right to request delivery within an appropriate additional period and, where legally justified, terminate the purchase contract and receive a refund.

Responsibility for Delivery

Tiny Tugz B.V. remains responsible for the delivery of products until they are received by you or a third party designated by you, other than the carrier, subject to applicable legal exceptions.

If a parcel is lost, damaged or incorrectly delivered before the legal transfer of risk, we will investigate the matter and provide the remedy required by law.

A courier's tracking status showing "Delivered" does not automatically establish that the customer has received the goods or that responsibility has transferred.

Different risk-transfer rules may apply where a customer independently appoints a carrier not offered by Tiny Tugz, to the extent permitted by law.

Split Shipments

Orders containing products from different suppliers or warehouses may be delivered in separate parcels.

Where available, tracking information will be provided for individual shipments.

Further information is available in our Shipping Policy.

7. Right of Withdrawal

Consumers purchasing products online generally have a statutory right to withdraw from the purchase contract within 14 calendar days without providing a reason.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

Where multiple goods ordered together are delivered separately, the withdrawal period generally expires 14 days after receipt of the final item.

If the final day falls on a Saturday, Sunday or applicable public holiday, the deadline is extended as required by law.

You may also exercise your right of withdrawal before the goods have been delivered.

How to Exercise Your Right of Withdrawal

You may communicate your decision to withdraw through any of the following methods:

• Use the Withdraw from purchase (Cancel or Return) link available in our website footer.

• Email us at hello@tinytugz.com.

• Submit the model withdrawal form included below.

• Send another clear statement informing us of your decision to withdraw from the purchase.

You do not need to provide a reason for exercising your statutory right of withdrawal.

Our online withdrawal function is intended to enable customers to identify their purchase and submit a withdrawal request electronically.

Where withdrawal is submitted electronically through our withdrawal function, we will provide an acknowledgement of receipt containing the relevant details, date and time, as required by law.

The right of withdrawal does not depend on Tiny Tugz first approving the customer's decision.

Where a valid withdrawal notice is submitted before the relevant deadline, it is effective even if the goods have already been dispatched.

Returning Products

Unless we have agreed to collect the goods, you must send them back without undue delay and no later than 14 days after informing us of your decision to withdraw.

Return instructions and the applicable Netherlands return address are provided through our Refund Policy and return communications.

For ordinary change-of-mind returns, customers are responsible for direct return shipping costs where those costs have been properly disclosed before purchase.

Where goods cannot normally be returned by post, applicable return costs or reasonable estimates will be disclosed before purchase where required by law.

You may inspect products to establish their nature, characteristics and functioning, in the same manner reasonably permitted in a physical shop.

Where handling exceeds what is reasonably necessary, you may be responsible for a resulting reduction in value, subject to applicable law.

Original packaging is recommended to help protect returned goods. However, absence of original packaging does not automatically remove a statutory right of withdrawal.

No restocking fee is charged for exercising the statutory right of withdrawal.

Refunds Following Withdrawal

We will reimburse payments due following a valid withdrawal without undue delay and no later than 14 days after receiving your withdrawal notification.

Where legally permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Where you withdraw from the entire order, the refund includes the product price and the cost of the least expensive standard delivery method originally offered, where applicable.

Additional charges arising from your express selection of a more expensive delivery option need not be refunded.

Refunds will ordinarily be made using the original payment method unless another method has been expressly agreed without additional cost to you.

Exceptions to Withdrawal

Certain products may be exempt from the statutory right of withdrawal where a specific legal exception applies.

Examples may include:

• Goods genuinely manufactured according to the customer's individual specifications or clearly personalised.

• Sealed goods unsuitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

• Other goods falling within a specific statutory exception.

A product is not automatically exempt merely because it is sourced from a supplier, produced after an order is placed or offered at a discounted price.

Where an exception applies, we will disclose this before purchase as required by law.

Voluntary Extended Returns

Where Tiny Tugz expressly offers a longer voluntary return period for a particular product, that additional benefit applies according to the conditions stated with the offer.

A voluntary return policy does not replace or reduce statutory consumer rights.

8. Damaged, Defective or Incorrect Products

If an item arrives damaged, defective, incomplete, incorrect or otherwise fails to conform to the purchase contract, please contact us at hello@tinytugz.com.

Where appropriate, we may request reasonable supporting information, such as an order number, description of the problem or photographs, to assist our investigation.

Customers retain their statutory rights regardless of whether such supporting information is immediately available.

Statutory Guarantee

All products are subject to applicable statutory conformity requirements.

Under Dutch law, the statutory guarantee depends on what consumers may reasonably expect from the product, considering factors including its nature, price, description and expected useful life.

Applicable rights may include:

• Repair.

• Replacement.

• An appropriate reduction in price.

• Termination of the contract and a refund.

These remedies apply under the conditions and sequence established by applicable law.

Where a repair, replacement or other remedy must be provided without charge under the statutory guarantee, Tiny Tugz will bear the relevant costs as required by law.

Additional manufacturer or commercial warranties operate alongside statutory consumer rights and do not replace or restrict them.

Tiny Tugz B.V. remains responsible for handling statutory consumer claims even where products are manufactured, supplied or shipped by third parties.

9. Product Safety and Responsible Use

Tiny Tugz™ supplies products intended for babies, children and family use.

Products should be used in accordance with their intended purposes, age recommendations, safety warnings, assembly instructions and manufacturer guidance.

Where adult supervision, assembly or installation is required, the applicable instructions should be followed.

We aim to supply products that comply with relevant European Union and national product safety requirements.

If you become aware of a potential safety concern involving a product purchased from Tiny Tugz, please contact hello@tinytugz.com.

We will investigate reported concerns and take appropriate corrective action where required by law.

Nothing in these Terms limits our responsibilities concerning product safety, statutory conformity, recalls or product liability.

10. Health & Sustainability Scoring System

Tiny Tugz™ has developed an internal Health & Sustainability Scoring System intended to provide additional information about selected product characteristics.

Assessments may consider materials, composition, available certifications, manufacturing information, supplier documentation and relevant environmental characteristics.

Our scoring methodology reflects an internal evaluation of the information and evidence available at the time of assessment.

Nature of Assessments

Unless expressly stated and supported by appropriate evidence, our assessments do not constitute:

• Independent laboratory testing.

• Official regulatory approval.

• Formal third-party product certification.

• Medical or developmental advice.

• A guarantee that a product is free from every possible risk.

Assessment outcomes may change where additional information becomes available or where supplier documentation, materials or manufacturing processes change.

Tiny Tugz may correct, revise, suspend or remove assessments where appropriate.

We aim to support material product claims with suitable evidence and to correct material inaccuracies when identified.

Environmental scores, labels and related promotional representations will be displayed only where their use complies with applicable consumer protection and environmental marketing legislation.

Customers should review product-specific safety information and manufacturer instructions alongside any assessment information.

Nothing in this section excludes responsibility for misleading claims, defective goods, statutory product safety obligations or any other liability that cannot lawfully be excluded.

11. Customer Reviews and Submissions

Customers may voluntarily submit product reviews, ratings, photographs, comments or other feedback.

By submitting content, you confirm that you have the rights necessary to share it and that it does not unlawfully infringe third-party rights.

You grant Tiny Tugz B.V. a non-exclusive, royalty-free licence to display and use submitted content for the reasonable operation of our website and presentation of customer feedback, subject to applicable law.

Where additional permission is required for a particular commercial use, we will obtain it.

We may moderate or remove content that is unlawful, fraudulent, abusive or misleading.

We do not knowingly fabricate customer reviews or misrepresent whether a reviewer has purchased or used a product.

Reviews reflect individual customer experiences and do not constitute a guarantee of product performance.

12. Intellectual Property Rights

The Tiny Tugz™ brand, original written content, website designs, graphics, assessment materials and other proprietary content may be protected by applicable copyright, trade name, trademark, database and other intellectual property laws.

Some images, descriptions, trademarks and other materials belong to manufacturers, suppliers or third-party rights holders.

You may not unlawfully reproduce, distribute or commercially exploit protected content.

Nothing in these Terms prevents lawful quotation, comparison, independent research or other uses permitted by applicable law.

Further information is available in our Legal Notice.

13. Customer Accounts and Privacy

Where customer accounts are available, you are responsible for providing accurate information and maintaining the security of your account access.

We may take reasonable measures to prevent unauthorised access or suspected fraudulent activity.

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.

Our Privacy Policy also explains the use of cookies, analytics, advertising technologies and relevant service providers.

14. Third-Party Services and External Links

We use independent technology providers, payment processors, suppliers, fulfilment companies, couriers and customer service tools to operate our Services.

Some external websites or optional services may be subject to their own terms and privacy policies.

We do not control independent third-party websites merely because they are linked from our Site.

However, using a third-party provider does not remove Tiny Tugz B.V.'s responsibilities under customer purchase contracts or mandatory law.

15. Website Availability and Limitation of Liability

We aim to provide a secure, reliable and accessible website.

Temporary interruptions may occur because of maintenance, technical failures, network disruption or other circumstances.

We do not guarantee that every website feature will be available without interruption.

Nothing in these Terms excludes or restricts liability for:

• Death or personal injury where liability cannot lawfully be excluded.

• Fraud or fraudulent misrepresentation.

• Breach of mandatory consumer protection legislation.

• Statutory product conformity or product safety obligations.

• Any other liability that cannot lawfully be excluded or restricted.

To the extent permitted by applicable law, Tiny Tugz B.V. is not responsible for losses arising solely from circumstances beyond its reasonable control where no legal or contractual obligation has been breached.

Any limitation of liability must be interpreted consistently with applicable mandatory law.

16. Complaints and Customer Support

We aim to resolve customer complaints fairly, transparently and within a reasonable period.

For questions or complaints concerning orders, payments, shipping, returns, refunds, products or website services, please contact:

Email: hello@tinytugz.com

Please provide your order number and relevant details where available.

We will review the complaint and communicate the steps required to investigate or resolve it.

Customers retain their rights to pursue remedies through competent courts or applicable consumer dispute resolution procedures.

Where required by law, we will provide information about relevant alternative dispute resolution arrangements.

17. Changes to These Terms

Tiny Tugz B.V. may update these Terms to reflect changes in business operations, website functionality or applicable legal requirements.

The latest version will be published on our Site with an updated revision date.

Changes will not retrospectively remove statutory rights or modify existing purchase contracts where such changes are not permitted by law.

The Terms applicable to an order will generally be those made available and incorporated into the purchase contract at the time of purchase.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands.

Where consumers habitually reside in another country and are entitled to mandatory protections under applicable law, those protections remain unaffected.

Consumers retain any right to bring legal proceedings in their country of residence where provided by applicable law.

Nothing in these Terms grants exclusive jurisdiction to Dutch courts where mandatory consumer jurisdiction rules provide otherwise.

19. Severability

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply insofar as legally permissible.

An unfair or otherwise unenforceable provision will not be enforced against consumers.

20. Contact Information

For questions relating to these Terms, please contact:

Tiny Tugz B.V.
Korte Lijnbaanssteeg 1
1012 SL Amsterdam
The Netherlands

Email: hello@tinytugz.com
Website: https://www.tinytugz.com
KVK: 94501955
VAT: NL866800700B01

Annex: Model Withdrawal Form

Complete and return this form only if you wish to withdraw from your purchase contract. You may also use our website's online withdrawal function or send another clear withdrawal statement by email.

To: Tiny Tugz B.V.
Email: hello@tinytugz.com
Address: Korte Lijnbaanssteeg 1, 1012 SL Amsterdam, The Netherlands

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Consumer name(s):

Consumer address:

Date:

Signature: (Only if submitted on paper.)