Shipping Policy

Last updated: 26 October 2026

At Tiny Tugz™, we aim to make shipping straightforward, reliable and transparent.

We deliver to selected European Union (EU) member states, working with independent suppliers, fulfilment partners and delivery companies to bring our products directly to your door.

This Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, shipping charges and what happens if your order is delayed, damaged or lost.

1. Where We Ship

European Union

Tiny Tugz™ delivers exclusively to selected EU member states.

Delivery availability depends on the destination country, product and fulfilment partner.

Not every product is available for delivery to every EU member state.

Available delivery destinations and shipping options are confirmed through our website and checkout process.

If delivery is unavailable for your destination or a particular product, you will not be able to complete the purchase for that destination.

Countries Outside the EU

We do not deliver to countries outside the European Union.

This includes the United Kingdom, Switzerland, Norway and other non-EU destinations.

2. Order Processing and Dispatch

We aim to process and dispatch orders as promptly as possible.

Processing times vary depending on the product, stock availability, supplier and fulfilment location.

Standard in-stock products are generally processed faster than furniture, handmade products, personalised items or products requiring additional preparation.

Where additional processing or production time is required, relevant information will be provided before purchase.

You will receive a shipping confirmation email with tracking information when your order has been dispatched, where tracking is available.

Business days generally exclude Saturdays, Sundays and public holidays applicable to the relevant fulfilment location or delivery service.

Processing time and shipping transit time are separate. Delivery estimates should be understood as the overall expected delivery period where stated as such on the product page or at checkout.

3. Estimated Delivery Times

EU Deliveries

For standard in-stock products, an estimated transit time of 3–8 business days after dispatch may apply where indicated on the relevant product listing or at checkout.

Actual delivery times depend on the product, dispatch location, destination and courier.

Some products, particularly larger furniture, handmade items and items requiring production, may take longer.

Product-specific delivery estimates will be communicated before purchase.

Delivery estimates are provided in good faith based on available supplier and carrier information. They are not guaranteed delivery dates unless expressly agreed as such.

Under applicable consumer law, orders must be delivered without undue delay and generally within 30 days after conclusion of the purchase contract, unless a different delivery period has been agreed.

If an agreed delivery deadline cannot be met, we will inform you and respect your statutory rights.

4. Shipping Costs

Shipping fees depend on the product, supplier, delivery destination and shipping method.

Some products may qualify for free shipping, while others may incur delivery charges.

All applicable shipping fees will be disclosed before you complete your purchase.

For orders containing products from different suppliers or warehouses, shipping costs may be calculated separately.

The total delivery charge payable will be displayed at checkout before payment.

We will not impose additional shipping charges after a purchase contract has been concluded without the agreement required by applicable law.

5. Fulfilment Partners and Dispatch Locations

Tiny Tugz™ works with independent manufacturers, suppliers and fulfilment partners.

Products may be shipped directly from supplier warehouses rather than from our registered business address in the Netherlands.

The country of dispatch and applicable delivery information will be made available before purchase as required by law.

Different products within the same order may be shipped from different locations.

Although independent partners may handle the physical dispatch and transportation of goods, Tiny Tugz B.V. remains your contracting retailer and is responsible for fulfilling its obligations under applicable consumer law.

6. Customs, Duties and VAT

Orders Delivered Within the EU

Tiny Tugz™ delivers only to selected EU member states.

Product prices displayed to consumers include applicable VAT where required by law. Relevant taxes and shipping charges will be reflected in the total price disclosed before purchase.

Goods dispatched from within the EU and delivered to another EU member state generally do not incur customs import duties.

However, some products may be dispatched from suppliers or warehouses outside the EU, even though the delivery destination is within the EU.

In these circumstances, import duties, import VAT, customs processing fees or other applicable charges may arise.

Where such charges are relevant, Tiny Tugz will disclose the applicable arrangements, including responsibility for payment and any additional costs or potential costs, before the customer places an order, as required by law.

We will not knowingly arrange shipments that expose customers to undisclosed import charges.

Any customs-related delays will be addressed in accordance with our delivery obligations and applicable consumer rights.

7. Delivery Methods and Collection Points

Orders are delivered using the shipping methods and carriers available for the relevant product and destination.

Depending on the courier and delivery service, available options may include delivery to a residential or business address, or collection from a designated pickup point.

Where collection-point delivery is offered, the applicable arrangements will be communicated during checkout or through the carrier's delivery notifications.

We cannot guarantee that a pickup point will always be available within a particular distance of your address.

If a parcel is redirected to a collection point, the relevant collection instructions will be communicated where available.

Responsibility for the goods transfers in accordance with applicable consumer law and the agreed delivery arrangements.

8. Large, Heavy or Bulk Orders

Large or unusually heavy orders may require specialised handling, freight delivery or additional shipping arrangements.

Examples include multiple furniture items, large play equipment or substantial quantities of the same product.

Where additional shipping charges or special delivery conditions apply, these will be disclosed before the purchase is completed.

If an unforeseen fulfilment issue arises after ordering, we will contact you to discuss the available options.

No additional charges will be imposed without your agreement where such agreement is required by law.

9. Delayed Deliveries

We make reasonable efforts to meet the delivery periods communicated before purchase.

Occasionally, delays may occur because of courier disruptions, severe weather, public holidays, customs procedures, supplier issues or other circumstances.

If your order has not arrived within the agreed delivery period, please contact us at hello@tinytugz.com.

We will investigate the delay with the relevant supplier or courier and provide available updates.

Where delivery has not occurred within the agreed period, you may exercise your statutory rights, including allowing an appropriate additional period for delivery and, where legally justified, terminating the purchase contract and receiving a refund.

An additional delivery period is not required in circumstances where applicable law permits immediate termination, including certain cases where timely delivery was essential.

Your statutory right of withdrawal may also be exercised before delivery, where applicable.

10. Lost or Missing Parcels

Tiny Tugz B.V. is responsible for the delivery of your order until the goods have been received by you or a third party designated by you, other than the carrier, subject to applicable legal exceptions.

If your parcel appears to be lost in transit, please contact us at hello@tinytugz.com.

We will investigate the shipment with the relevant courier and fulfilment partner.

Where a parcel is confirmed lost before the legal transfer of risk, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or a refund.

You are not required to resolve a courier dispute yourself before exercising your statutory rights against Tiny Tugz.

11. Parcels Marked as Delivered but Not Received

If tracking information indicates that your parcel has been delivered but you have not received it, please contact us.

To help locate the parcel quickly, you may also check with household members, building reception staff, neighbours or any delivery location you expressly authorised.

We may request reasonable information to assist with investigating the delivery.

A tracking status marked "Delivered" does not, by itself, establish that the customer has received the goods or that Tiny Tugz's responsibility has ended.

Tiny Tugz will investigate disputed deliveries and remains responsible until the legal transfer of risk has occurred.

Where goods have not been properly delivered, we will provide the remedy required by applicable law.

Different rules may apply where you independently appoint a carrier not offered by Tiny Tugz, or expressly authorise particular alternative delivery arrangements, to the extent recognised by law.

12. Incorrect or Incomplete Delivery Addresses

Please ensure that your shipping information is complete and accurate before submitting an order.

If you notice an error after placing an order, contact hello@tinytugz.com as soon as possible.

We will make reasonable efforts to request an address correction where this is still possible.

Once an order has been dispatched, changes may be restricted by the courier or fulfilment provider.

Where an incorrect address provided by the customer causes a failed delivery or return, reasonable additional delivery charges may apply, provided they are properly disclosed and agreed where required.

Tiny Tugz is not responsible for a delivery failure caused solely by materially incorrect information supplied by the customer, where we have otherwise fulfilled our legal obligations.

This does not exclude responsibility for mistakes made by Tiny Tugz, our fulfilment partners or delivery providers.

13. Split Shipments

Orders containing multiple products may be dispatched in separate parcels.

This may occur where items are supplied by different manufacturers or warehouses, or where stock is held in different locations.

Each parcel may have its own tracking number and delivery schedule.

We will provide separate shipping notifications where applicable.

Where multiple goods ordered together are delivered separately, your statutory withdrawal period generally runs from receipt of the final item in the order.

14. Damaged or Incorrect Deliveries

If an item arrives damaged, defective, incomplete or incorrect, please contact us at hello@tinytugz.com.

Where possible, include your order number, a description of the issue and relevant photographs to help us investigate.

Your statutory rights are not dependent on providing photographs where they are not reasonably available.

Tiny Tugz remains responsible for supplying goods that conform to the purchase contract and applicable legal requirements.

Where a product does not conform, we will provide the appropriate remedy required by law, including repair, replacement, price reduction or refund where applicable.

We will bear costs that must legally be borne by the seller when resolving statutory product conformity claims.

15. Returns and Withdrawal

Customers purchasing products online generally have a statutory right to withdraw from their purchase within 14 calendar days without giving a reason, subject to applicable legal exceptions.

Tiny Tugz provides an online cancellation and return request facility, accessible through the Withdraw from purchase (Cancel or Return) link in our website footer.

You may also communicate your decision to withdraw by emailing hello@tinytugz.com.

For ordinary change-of-mind returns, customers are responsible for direct return shipping costs where these have been properly disclosed before purchase.

No restocking fee is charged for exercising the statutory right of withdrawal.

For full details of withdrawal rights, return procedures, refunds and exceptions, please refer to our Refund Policy and Terms of Service.

Nothing in this Shipping Policy limits your statutory consumer rights.

16. Changes to This Policy

Tiny Tugz B.V. may update this Shipping Policy to reflect changes in supported delivery destinations, fulfilment partners, shipping methods, business operations or legal requirements.

Updates will be published on our website with a revised date.

Changes will not retrospectively alter existing purchase contracts or remove statutory consumer rights where such changes are not permitted by law.

17. Contact Us

For shipping enquiries, delivery problems or order-related assistance, please contact:

Tiny Tugz B.V.
Korte Lijnbaanssteeg 1
1012 SL Amsterdam
The Netherlands

Email: hello@tinytugz.com
Website: https://www.tinytugz.com

We are committed to providing clear delivery information, reliable customer support and fair resolutions when shipping issues arise.